I have, once or twice over the last year or so, talked about some of the issues with resellers and experts and their strange, and sometimes idiotic approach to their clients, potential and existing.

I was reminded of this fact last week when I saw James Dickens' post about a Sun reseller. He later followed that up with another issue with the same reseller.

Last week I advised a former client on some quotes given to them by a number of companies for an update to their website. The costs and descriptions of what they were going to do were, frankly, laughable. They were charging thousands for simple five minute tasks, and hundreds for much larger and more complex processes. I suspect, quite highly, that the original quote would have had to be 'extended' once they discovered how complex the job really was. The high-price quotes were being used purely as a buffer because they didn't know what they were doing.