{"id":607,"date":"2006-07-25T10:48:19","date_gmt":"2006-07-25T17:48:19","guid":{"rendered":"tag:www.computerworld.com:\/\/0f3151ab444da890e5599b31f6e983ab"},"modified":"2006-07-25T10:48:19","modified_gmt":"2006-07-25T17:48:19","slug":"review-checklists","status":"publish","type":"post","link":"https:\/\/planet.mcb.guru\/?p=607","title":{"rendered":"Review checklists"},"content":{"rendered":"<p>Having worked on, and used, helpdesks I know that the checklist system many use needs to be developed properly. The idea is to have a good, strict, method both for reporting problems and for resolving them through the traditional ticket model. <\/p>\n<p>A good overview of how to produce such a system through <a href=\"http:\/\/www.computerworld.com\/action\/article.do?command=viewArticleBasic&amp;articleId=9001849&amp;source=rss_news50\">this piece<\/a>. Getting the system right will make a big difference to the efficiency of your ticket system and you resolve the issues, and should make a difference to your staffing levels to, if he improvements make it easier to identify and resolve issues.<\/p>\n<p><a href=\"http:\/\/feeds.computerworld.com\/~a\/Computerworld\/MartinMCBrown?a=tvOP3E\"><img src=\"http:\/\/feeds.computerworld.com\/~a\/Computerworld\/MartinMCBrown?i=tvOP3E\" border=\"0\"><\/img><\/a><\/p><img src=\"http:\/\/feeds.computerworld.com\/~r\/Computerworld\/MartinMCBrown\/~4\/5336614\"\/>","protected":false},"excerpt":{"rendered":"<p>Having worked on, and used, helpdesks I know that the checklist system many use needs to be developed properly. The idea is to have a good, strict, method both for reporting problems and for resolving them through the traditional ticket model. <\/p>\n<p>A good overview of how to produce such a system through <a href=\"http:\/\/www.computerworld.com\/action\/article.do?command=viewArticleBasic&amp;articleId=9001849&amp;source=rss_news50\">this piece<\/a>. Getting the system right will make a big difference to the efficiency of your ticket system and you resolve the issues, and should make a difference to your staffing levels to, if he improvements make it easier to identify and resolve issues.<\/p>\n<p><a href=\"http:\/\/feeds.computerworld.com\/~a\/Computerworld\/MartinMCBrown?a=tvOP3E\"><img decoding=\"async\" src=\"http:\/\/feeds.computerworld.com\/~a\/Computerworld\/MartinMCBrown?i=tvOP3E\" border=\"0\"><\/img><\/a><\/p>\n<p><img decoding=\"async\" src=\"http:\/\/feeds.computerworld.com\/~r\/Computerworld\/MartinMCBrown\/~4\/5336614\"\/><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[],"tags":[27],"_links":{"self":[{"href":"https:\/\/planet.mcb.guru\/index.php?rest_route=\/wp\/v2\/posts\/607"}],"collection":[{"href":"https:\/\/planet.mcb.guru\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/planet.mcb.guru\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/planet.mcb.guru\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/planet.mcb.guru\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=607"}],"version-history":[{"count":0,"href":"https:\/\/planet.mcb.guru\/index.php?rest_route=\/wp\/v2\/posts\/607\/revisions"}],"wp:attachment":[{"href":"https:\/\/planet.mcb.guru\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=607"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/planet.mcb.guru\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=607"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/planet.mcb.guru\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=607"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}